Parlix
The Parlix™ solution is a low cost call management application for call centres. It enables businesses to run call centre systems at a significant fraction of the cost for larger systems.
It boasts such features as: versatile call agent support, intelligent call queuing, call monitoring, message handling, real time call notification, and many others. It is a flexible, multi-module software package that can be tailored to meet the needs of the most demanding and competitive call centers.
Administration of the system is done from parlix's web based administration interface.
This figure shows the web interface for administrators.
The system administrator can start the system monitor to view real time data on the system. The screenshot below shows an administrator monitoring
The screenshot below shows an administrator displaying the list of agents. The listing shows 4 agents, along with their codes, logon status, and last activity period among other details.
While in the queue clients can leave messages. The administrator can monitor and handle messages quite easily.
An agent getting real time notification of an incoming call.
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For ideas on how to put Parlix to work for you, please feel free to get in touch with us.